Yes! We welcome phone orders. Please check our specials as from time to time we offer special phone order pricing on Dolphin and Zodiac Robotic Cleaners. For phone orders please contact us on +64 7 571 2228

If you are having difficulty placing an order online, please phone or email us so we can help you. Phone: +64 7 571 2228 | Email: info@thepoolshop.co.nz

We accept major credit cards. We do not currently offer AfterPay.

Once your order has been placed you receive an email confirming your order. When your order is shipped from our warehouse you will receive an email with tracking details.

You can visit us in the sunny Bay of Plenty. We are located at 59B St John Street, Tauranga. We have plenty of off-street parking available.

We offer tracked delivery across the North Island and South Island via our courier partners:
• Central North Island 0-10kg: $15.00 (Delivers in 2–4 business days)
• Central North Island 11-20kg: $20.00 (Delivers in 2–4 business days)
• Central North Island 21-30kg: $30.00 (Delivers in 2–4 business days)
• North Island Hazardous Goods: $30.00 (Delivers in 2-4 business days)
• Rest of North Island 0-15kg: $12.50 (Delivers in 2–4 business days)
• Central North Island 15-30kg: $20.00 (Delivers in 2–4 business days)
• Central North Island 30-50kg: $30.00 (Delivers in 2–4 business days)
• South Island 0-20kg: $20.00 (Delivers in 2–4 business days)
• South Island 21-50kg: $35.00 (Delivers in 2–4 business days)
• South Island Hazardous Goods: $30.00 (Delivers in 2–4 business days)
• International Shipping $75.00 (Delivers in 7-14 business days) 

All regular orders are processed within 1 to 2 business days (Monday
to Friday, excluding public holidays).

Orders placed on weekends or public holidays are processed the next
business day.

You will get a confirmation email with a tracking link as soon as your
order leaves our warehouse.

Free local pickup is available at our physical store located at 59B St John Street, Tauranga

Select Local Pickup at checkout. Once your item is ready to be collected you will be emailed a time/date. We require all Local Pickups to be collected within 24hours of receiving the collection email.

Certain pool chemicals (such as liquid chlorine, acid, and specific
oxidizers) are classified as dangerous goods (DG) under New Zealand
transport rules.

Dangerous Goods items cannot be shipped via standard air or certain rural routes. An additional Dangerous Goods charge of $30.00 applies for both North and South Island delivery.

If your delivery address is restricted or non-deliverable for hazardous
chemicals, our team will contact you before dispatch.

If your order is incorrect, please reach out to us by phone or email so we can rectify it for you. We will need your order number. Phone: +64 7 571 2228 | Email: info@thepoolshop.co.nz

If for any reason you are not satisfied with your purchase, please contact us
to see if you are eligible for a return or a refund.

07 571 2228 | info@thepoolshop.co.nz

Note: Products damaged because of incorrect use, negligence or misuse will
not be accepted.

NEW ZEALAND: 10 days to apply for a refund from date parcel has
been shipped

INTERNATIONAL: 14 days to apply for a refund from date parcel has
been shipped

If a return is accepted:
• The product must be in the same condition as it was received.
• All components, accessories and original packaging must be returned.
• A copy of the original receipt must be included with the return.
• Customer is responsible for the shipping, an express courier is preferred.
• We will email you all the relevant information about how to return your
item if the return is accepted.
• Once the product is received, the return will be processed within 5 business days.

There are several possible causes of poor water clarity (cloudy water). Some common reasons are as follows:

Poor circulation or filtration:

• Make sure you regularly backwash and rinse your filter
• Check and clear the pump and skimmer baskets regularly
• Ensure the flow from the filter is adequate
• Run your filter for 2 to 4 hours (winter) and 8 to 10 hours (summer)
• Ensure your filter media (e.g. sand/glass) is replaced approximately every 6 years (sand) and 10 years (glass)
  

Improper water balance:
Test the sanitiser, pH, alkalinity and calcium water hardness levels and adjust as required.

Algae or excess organic waste:
If this is the case you need to super chlorinate your pool (i.e. shock it) by adding 200gm’s of granular chlorine per 10,000 litres of water or 1 litre of sodium hypochlorite per 10,000 litres of water.

Water clarifiers can also be useful in helping to clear cloudy water. We have several different options available in-store to suit any situation.

The best way to work out the cause of cloudy water is to bring in an uncontaminated water sample for testing.

In-store water tests are FREE with chemical purchases.

If left untreated or unchanged pool water can become contaminated by high TDS (total dissolved solids) which are caused by body discharges and/or other organic matter (dirt and debris blowing into the pool) which allows bacteria and viruses to grow.  These organisms, also known as algae can grow rapidly and cause serious health issues.

The most effective way to kill algae is to super chlorinate the pool (shock it).  Then brush the pool surfaces (so that the algae become water borne and the chlorine can kill it) and run the filter continuously.  This will help to clear it up quickly.  For chlorine to be effective ensure that your pH is within the ideal range.

For severe algae growth, including black algae, specialised treatments are required. Discuss your circumstances with one of our experienced pool technicians.

Yes, we offer FREE in-store water testing, with chemical purchases

We offer 10% off all in-store purchases on your 5th and 10th purchase.

Further T&Cs apply

During various times of the year we run promotions on products and services. If you would like to know our current promotions, please contact us on phone: +64 7 571 2228 or email: info@thepoolshop.co.nz